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Case study · Jan 13, 2026
With AI to peak performance: CiS electronic digitizes customer service and manufacturing with neuland.ai HUB
- 80 %Time savings in document review
- 1,800+different products managed efficiently per week
- 800+employees benefit from centralized knowledge and automated processes
Initial situation
As a system supplier for connection technology, especially cable assembly, module assembly and human-machine interfaces (HMI), CiS electronic GmbH faces an enormous product variety and complex manufacturing processes. The multitude of customer inquiries, technical documentation and individual product requirements led to a high administrative workload and, in the existing system landscape, to knowledge silos in various departments. To ensure competitiveness, further improve service quality and relieve employees of routine tasks, CiS electronic decided to use artificial intelligence. The choice fell on neuland.ai, as the neuland.ai HUB offers a secure, reliable and scalable AI platform that makes company-wide knowledge centrally available while meeting the highest standards of data protection and legal compliance.
“With the neuland.ai HUB, we have created a central, secure, and powerful platform that consolidates our corporate knowledge and makes our processes noticeably more efficient. This allows us to focus on what matters most: innovation and customer satisfaction.”
Martin Wöllner
Solution
With the neuland.ai HUB, a central AI platform has been introduced that provides various AI agents for different use cases. An AI-supported customer service agent automatically answers standard inquiries and supports employees in researching technical information. The integration with the existing ERP system ensures a smooth flow of information and enables real-time analysis of product data. Technical features include secure on-premises integration, the adaptability of the AI models to industry-specific requirements, and the ability to flexibly add further agents.
Customer benefits
Through the use of the neuland.ai solution, CiS electronic was able to reduce document review from several hours to a few minutes, a reduction in effort of 60 to 80% per document. Employees are relieved of time-consuming routine tasks and can focus on value-adding activities. The next steps include expanding the AI agents to other business areas, such as quality management and procurement, as well as the continuous optimization of existing solutions.
How the AI transformation succeeds at CiS
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Close collaboration between IT, business units and neuland.ai
03
Early involvement of the business units
04
Iterative introduction and continuous optimization of the AI agents
05
Training and involvement of employees in the transformation process
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Focus on data security, compliance and company-wide transparency
With AI to peak performance: CiS electronic digitizes customer service and manufacturing. neuland.ai HUB
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