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Industry and manufacturing

Your plant's knowledge. Ask for it in a chat, with the source.

Agents read sources such as specifications, standards libraries, service cases or evidence archives and present a requirements list, an answer, a service job or a dossier as a draft. Nothing is written until your team agrees.

neuland.ai HUB · Service

  • and more systems

Night shift, the KT-800 cartoner at Nordhain Dairy is down, error E 217, vacuum at the suction gripper too low. What is the cause, and what do we need for the job?

Tools chosen automatically

  • Service case database · Fault report SM-2026-1184read
  • SharePoint · KT-800 operating manual, error codesread
  • Service case database · Machine history 80-1127read
  • Service case database · Cases with error E 217read
  • ERP · Stock ET 4471-20read
  • ERP · Service job with spare partDraft

E 217 signals insufficient vacuum in the gripper circuit [1]. The same pattern occurred in 2021 on the sister machine 80-0964 after about 9,000 operating hours; the cause was the seal on the rotary distributor [2]. Machine 80-1127 is at 9,240 hours [3]. Spare part ET 4471-20 is in stock at Plant 2, six units [4]. Suggestion: replace the seal, then check the vacuum per chapter 9.3. Anything settled by phone and never reported, I do not know about.

  • [1] KT-800 operating manual Rev. 4 · Ch. 9.3 Error codes
  • [2]SB-2021-0388 · Serial no. 80-0964
  • [3]Machine history 80-1127 · 9,240 operating hours
  • [4]Stock ET 4471-20 · Plant 2, 6 units

Draft the service job for tonight.

  • SharePoint · Night service scheduleread
  • ERP · Service job SE-2026-2207Draft

The draft is ready: job SE-2026-2207 with seal ET 4471-20 from Plant 2 and the test steps from chapter 9.3 [1]. The service order in the ERP and the message to the dairy only go out after the team lead's OK. Every hands-on step is done by the technician on site.

  • [1] Night service schedule · On call

Service job SE-2026-2207

Draft
Machine
KT-800 · Serial no. 80-1127
Part
ET 4471-20 · Plant 2
Check
Chapter 9.3
Awaiting approval by the service team leadApprove

In use at manufacturers

Not just at the machine

Also for quoting, quality, supply chain, expert knowledge and more. The knowledge you need is already in your systems.

An inquiry is waiting for costing, a batch for the complaint report (8D), assembly for a rotary distributor. What is missing is always the same: the knowledge already in your systems.

Example · One breakdown, minute by minute

From fault report to running machine: 74 minutes.

The breakdown from the chat above, on the clock: from fault report SM-2026-1184 to the cartoner running again, without anyone searching the service database and manual by hand.

Your systems stay as they are

The agent asks the ERP, not its memory.

The agent works with the permissions your people already have in the ERP, the manufacturing execution system (MES), product lifecycle management (PLM) and other systems. Ready-made connectors exist for SharePoint, Outlook, Teams and SQL databases, for example; everything else connects via API or Model Context Protocol (MCP).

Data from ERP, MES, PLM, Service case database, SharePoint etc. flows through neuland.ai HUB to ERP, Outlook, Microsoft Teams etc.

Ready in the Agent Library

Ready-made agents for industry and manufacturing. Adopt them and adapt them to your plant.

From inquiry to breakdown: eight of dozens of agents for industry and manufacturing.

Lastenheft-Analyse Agent

60%

less reading time

Reads hundreds of requirements and automatically flags those that need evidence.

IndustryEngineering, quoting

Normen-Navigator Agent

55%

less research time

Answers questions on standards from your own standards library, always with the source.

IndustryEngineering, planning, quality management

Techniker Agent

45%

faster fault resolution

Knows manuals, service reports and the machine history and suggests next steps.

IndustryService, field service

Konformitäts-Navigator Agent

50%

less evidence effort

Answers conformity questions with the source and compiles the required evidence dossier.

IndustryQuality management, engineering

Leistungsverzeichnis-Lotse Agent

60%

less reading time per tender

Pre-reads bills of quantities and finds the items that fit your product range.

IndustrySales, costing, quoting

Tender-Radar Agent

50%

more bids reaching the quote stage

Spots tenders across Europe early and pre-qualifies them against your own profile.

IndustrySales, bid management

Erfahrungswissens-Bewahrer Agent

up to 60%

less knowledge loss

Turns knowledge capture around: the agent asks, the experienced person just talks.

IndustryService, HR, knowledge management

Key-Account Agent

45%

less preparation time

Keeps quote versions, win-loss history and open follow-ups together across long cycles.

IndustryKey account management, sales

Figures are based on comparable projects and are not a guarantee.

Protecting know-how in the plant

Engineering knowledge is your edge. No model learns from it.

Admins assign permissions per plant, area and agent; within these permissions, service, quality and sales work freely. The technician agent reads plant history and manuals; it cannot reach calculations.

DeploymentEU or on-premisesDrawings, bills of materials and service cases stay in EU data centers or in your own infrastructure, your choice.
TrainingExcludedDesign data, costings and customer data are never used to train language models.
PermissionsPer plant and rolePlants and subsidiaries kept separate, costing visible only to sales and controlling; granular permissions and tenant isolation.
DocumentationISO 27001, DPAISMS (information security management system) under ISO 27001, DPA (data processing agreement) under Art. 28 GDPR and documented TOMs (technical and organizational measures); quality management under ISO 9001.

DPA, TOMs and certificates for download:

Before the first deployment in the plant

What service, IT and quality want to know before the start.

  • Yes. The Griesemann Group works with 300 heavy users in the neuland.ai HUB, and CiS electronic uses it in customer service and production. At SVT, manual effort dropped by 95%; read more in the case study.

Your last downtime is the best starting point. We show live what the HUB makes of it.

We show the neuland.ai HUB on a breakdown, an inquiry or a deviation from your plant, with your own documents under a DPA if you like.

After your request

  1. 01You describe your last downtime
  2. 02We show how the Techniker Agent finds the cause and the spare part
  3. 03You see which systems and documents the agent needs for it

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