Strategy, not just support
Together, we define clear goals, prioritize relevant use cases and align usage with real business processes, instead of isolated pilot projects.
Onboarding and enablement
From the first idea to scalable AI use in your company.
Strategic perspective, reliable support and deep product understanding: your personal Customer Success team supports you from implementation through rollout to sustainable use of the neuland.ai HUB.
Customers who trust us
More than just support
How onboarding and enablement work.
Proactive instead of reactive
Your Customer Success team monitors progress, usage and potential. We reach out before problems arise and help you continuously develop the neuland.ai HUB.
Custom instead of standardized
Every organization is different. That is why we tailor structure, use cases and integration to your processes and systems.
Getting started in three stages
From free trial to production operation in three steps.
After each step, you decide whether to continue. In production operation, you add extra support as needed. What each stage costs is listed in the pricing overview.
- 2 weeks
Trial
Get to know the neuland.ai HUB, with admin access and an introduction.
Included
- neuland.ai HUB provisioning
- Admin access
- Multi-client training
- Unlimited users
- Multi-LLM
- Brain: knowledge from SharePoint
- Knowledge: knowledge from folders
- Standard connectors (Outlook, Jira, Confluence …)
- Data backup up to 4 weeks after the end
- 2 months
Pilot
Implementation with individual onboarding and a workshop.
Included
- neuland.ai HUB
- Admin access
- Individual onboarding
- Workshop (systems & applications)
- Unlimited users
- Multi-LLM
- Brain: knowledge from SharePoint
- Knowledge: knowledge from folders
- Standard connectors
- Data backup up to 4 weeks after the end
- per month
Production operation
All services and releases, options as needed.
Included
- neuland.ai HUB for admins and named licensed users
- All HUB services / releases
- Data backup up to 4 weeks after the end
Optional
- Dedicated Tenant / sovereign
- On-premises
- Hyper Care
- Program management
- Professional Services
- Custom connectors
Onboarding plan
What the individual onboarding plan covers.
Getting started includes a one-time onboarding fee. For it, we develop an individual onboarding plan with you and accompany the introduction step by step until your team works on its own.
GoalsDefined togetherClear goals and prioritized use cases, aligned with real business processes instead of isolated pilot projects.
RolesOn both sidesThe departments with the first use cases and your admins, who set permissions and approvals. We decide together who takes on which role.
SetupConfiguration and integrationsConfiguration, connecting your systems via standard connectors such as Outlook, SharePoint, Jira or Confluence, plus roles and knowledge structures.
WorkshopSystems and applicationsA workshop on your systems and applications is part of onboarding.
AdminsTraining as a fixed dateAdmin training is a fixed date in the plan: roles and permissions, usage dashboard, limits and approvals.
MilestonesWith datesFixed dates, for example for the kickoff, the first use case going live and the handover to production operation.
Go-liveHyper Care optionalAfter launch, you add Hyper Care to production operation.
Three phases
How we support you, from introduction to scaling.
Support after launch
Your Customer Success team stays at your side after launch.
The illustration shows an example use case roadmap.
After go-live, we remain your point of contact: we maintain the use case roadmap with you and suggest the next use case. On request, we also support the further development of your AI strategy.
- Personal teamThe same team supports you from implementation through rollout to sustainable use.
- Usage in viewTogether, you see which use cases are used day to day and where the next one pays off.
- Use case roadmapTogether, we prioritize initiatives in a use case roadmap. It is a shared document both sides can see, and it records which use case comes next.
- Program managementFor larger rollouts, you add program management to production operation.
A voice from the rollout
“For the AI rollout, we deliberately chose a ‘bottom-up principle’. It matters to us to give our colleagues the opportunity to try out AI applications, understand them, and put their first ideas of their own into practice. Only then do we take the next step together as a team and transfer them to larger projects.”
Oliver Schulz
76%
Share of activated AI accounts across all office workstations at Griesemann Gruppe
Support and operation
What production operation includes for support, releases and operation.
Production operation includes all services and releases of the neuland.ai HUB. Anything else you need, you add; your quote lists every service individually.
Customer supportPhone and emailHelp from the team that builds the neuland.ai HUB: call or write to us, we answer from Cologne.
ReleasesIncluded in production operationNew features and bug fixes reach you with every release; what changes is listed in the changelog.
DeploymentTailored to your requirementsOptions such as Dedicated Tenant, On-Premises, Custom Connectors and Professional Services can be added in production operation.
End of contractData backupWe back up your data for up to four weeks after the contract ends.
FAQ
What you should know about onboarding and support.
Getting started includes a one-time onboarding fee. For it, your Customer Success team develops an individual onboarding plan. We prepare the offer based on your use case, details in the pricing overview.
The departments with the first use cases and your admins, who set permissions and approvals. We decide together who takes on which role in the onboarding plan.
Your Customer Success team stays at your side: it regularly analyzes usage and potential, further develops existing use cases and identifies new application areas. On request, it also supports the further development of your AI strategy.
Your personal Customer Success team. It keeps an eye on usage and potential, keeps the use case roadmap up to date with you and suggests the next use case.
By phone or email: you get help from the team that builds the neuland.ai HUB, with answers from Cologne.
An option in production operation that you add after launch: closer support in the first weeks after go-live.
With documented attendance: the Academy records attendance and skills development for each level, usable for HR and compliance. Optionally, the AI Manager certificate from eco e.V. is added.
We back up your data until four weeks after the end.
In three phases: introduction and implementation, continuous development and strategic collaboration.
It is a fixed date in the plan: roles and permissions, usage dashboard, limits and approvals.
Start with one use case. The onboarding plan follows from it.
You name goals and first use cases, we outline the onboarding plan.
After your request
- 01You describe your goals and first use cases
- 02Your Customer Success team outlines an individual onboarding plan
- 03You decide what to start with